It's interesting that maintaining eye contact is so often promoted as
the 'right' way to interact with another person. It clearly in my
experience doesn't produce rapport as effectively as interacting in
whatever way the other person is comfortable with even if that means
no eye contact at all.
I imagine there is something subtle going on as to primacy, something instinctive and inavoidable. Our culture has taught us (and our grandparents for a thousand years or more) that instinct is bad--ignore it. Strive to overcome it. Work through faith in juju, or logic as laid out by philosophers, or doing what your relatives tell you. Always let your culture be your guide—unlike that crazy Jiminy Cricket talking about thinking for yourself, only he WAS talking "conscience" and not instinct. Conscience is the collection of rules and messages and warnings we carry around to hold our problems up to (if we're lucky). Fetal alcohol syndrome can prevent that from happening. Some people harden early and have emotional scars where they should've been building a conscience.
So if "make eye contact" become part of our conscience—one of the things on the checklist to do to be a right and good person—that's not bad. If "be sensitive to others" follows pretty quickly, we'll probably all survive. I can be sensitive to others who would prefer less eye contact. They could be sensitive to me by at least looking at my ear or my hair a few times so I don't feel totally ignored. If that's harder for them than my part is for me I'm sorry, but the whole culture can't sway to accommodate people with problems making eye contact or shaking hands.
If gaze is part of the animal behavior we've been called on to ignore (but we can't, really, we can just be ashamed of it or accept it), then there's something to it that words and wishes can't take away. If I can make contact and someone else can't, then I'm alpha in that second, or I'm being challenging. It's the way bullies intimidate people. It's the way CEOs get ignored. It's why some adults let their mothers push them around.
It was my mention of handshakes that caused me to want to leave it alone or make it bigger.
So for people who come by here, what do you think about eye contact? What have you been told, or read?
What about cultures where people bow? Isn't gaze part of the formality there too, so it's taught?
There will surely be more written in that topic here (starting with July 12):
http://groups.yahoo.com/group/AlwaysLearning/message/36354 (I think you have to join that list to see the topics.)
Bob Collier's site is http://www.parental-intelligence.com/ (You'll probably be there a while.)